Protel is a hotel PMS that helps organize day-to-day hotel operations.

The integration with aleno gives hotels the ability to transfer hotel booking and guest data directly into the restaurant management system. All information about a guests' stay such as dates, mealplan, F&B comments and so forth, are sent to aleno to reduce manual handover and ensure high service levels. On top, aleno can automatically create reservations for guests based on their mealplan.

What the integration offers:

• The ability to transfer information about hotel guests directly into aleno
• Automatic display in aleno whether a guest is in-house or not
• Creating restaurant reservations automatically in aleno based on the mealplan in the PMS
• More information in aleno about the booking dates, package and room number
• Searching for room number in aleno to easier accept restaurant bookings

This provides comprehensive Customer Journey Data and better insights in preferences of guests. For better revenue management, special offers and upselling possibilities.

Protel is used by over 14’000 hotel customers in 90+ countries.The software connects all types of hospitality technologies in one standard, accessible framework. It is the only technology that allows hotels with multiple integrations to aggregate all specialist technology behavior to an intermediate level, accessible directly from within the PMS.

1. Request the Hotel ID, Token and Server URL from Protel
2. Request access in the aleno Marketplace
3. aleno Support team member will reach out to and walk you through the installation process

Guest and reservation data.