Integrations to POS, PMS, CRM and more
Connect your favorite apps to aleno. PMS, POS, CRM, BI tools. It's all here.
aleno Marketplace
POS
HelloTess
helloTESS! offers customized and flexible solutions for the catering, communal catering and hotel industry. Many of the functions have been developed in close cooperation with customers, geared to their needs. Intuitive ordering processes, an individual checkout structure and the option of integrating the checkout into existing systems ensure that helloTESS! adapts precisely to the challenges of day-to-day business. With the integration, dwell time, sales per guest, consumption data, table assignments and reservation status are synchronized in real time between the POS system and aleno. This allows for: - Single Check-in/Check-out - Identifying Top-Spenders - Real Time Availability in the restaurant - Powerful Data For Upselling and Marketing - Smoother Operations - And more Request access to get all the benefits of this integration!
Hypersoft
With over 20 years of experience in the full-service and quick-service restaurant industry, Hypersoft offers the all-round POS solution for your restaurant's needs. aleno finds it important to connect with as many partners as possible. The Hypersoft / aleno interface fits perfectly into this strategy as it complements the range of services available. With the integration you can: - Get a better understanding of your guest seating times - Get guest spend insight like you never had it before - Automatically sync reservations and table assignments between Hypersoft and aleno - Sync reservation statuses (checked-in, paid, departed) between Hypersoft and aleno - Make sure your (online) capacity always reflects the situation in the restaurant as precise as can be
Lightspeed K-Series (iKentoo)
Lightspeed is a point-of-sale software for restaurants. With the integration of Lightspeed with aleno, you have a better overview of your top-selling guests and their consumer behaviour. This allows you to invite specific guests to suitable events or actively up-sell. With the integration you can: - Get a better understanding of your guest seating times - Get guest spend insight like you never had it before - Automatically sync reservations and table assignments between Lightspeed and aleno - Sync reservation statuses (checked-in, paid, departed) between Lightspeed and aleno - Make sure your (online) capacity always reflects the situation in the restaurant as precise as can be
Simphony
The Simphony POS system from Oracle is built for complete restaurant management. Simphony powers the most successful food and beverage venues across the globe, from local cafés and iconic fine dining restaurants to global quick-service chains, stadiums, and theme parks. With the integration of Simphony with aleno, you have a better overview of your top-selling guests and their consumer behaviour. This allows you to invite specific guests to suitable events or actively up-sell. With the integration you can: - Get a better understanding of your guest seating times - Get guest spend insight like you never had it before - Automatically sync reservations and table assignments between Simphony and aleno - Sync reservation statuses (checked-in, paid, departed) between Simphony and aleno - Make sure your (online) capacity always reflects the situation in the restaurant as precise as can be - And more! Request access to get all the benefits of this integration.
Channel Management
Arosa Lenzerheide
25 kilometres of pistes, rustic mountain huts, and record-breaking sunny days: the snow-assured ski area of Arosa Lenzerheide offers all this and much more - a paradise for all winter sports fans. Have fun on the ski slopes in Arosa Lenzerheide. The integration between aleno and Arosa Lenzerheide, through Discover.Swiss, allows tourists and diners to make reservations to Arosa Lenzerheide partner restaurants quickly and easily, directly on the website.
Assistent.ai
Assistent.ai handles your incoming calls, resolves your customers’ requests, and verifies and places reservations directly in aleno. Automated and 24/7. Service teams save hours, restaurants get more reservations – from day one. Integrated to the restaurant reservation software of aleno, Assistent.ai knows the bookable times and available seats of your restaurant. Thus, reservation requests can be verified and confirmed or rejected instantly. For reservations, the intelligent phone assistant collects guest data and special requests and records them directly into aleno. So your service team keeps working with only one familiar system. According to your individual instructions, Assistent.ai also resolves customer requests besides reservations or simply transfers calls to your service team. Be it opening hours, hygiene aspects, catering and event requests or others.
Basel.com
Basel Tourism operates the two most relevant platforms for guests of the Basel tourism region: basel.com and the BaselCard App. On basel.com, both guests and locals can find a wide range of restaurants. Basel Tourism provides them with the opportunity to check table availabilities and make direct reservations for their desired table based on availability through basel.com. By installing this app, aleno restaurants from the Basel destination will be displayed on basel.com and in the BaselCard App, allowing both guests and locals to book a table online. Users can specify the desired booking time and receive an overview of all restaurants with available seats at that time. A reservation is visible directly in aleno without any additional effort. **IMPORTANT: A restaurant must be a member with us to be displayed in our restaurant finder. More information can be found here:** [Basel-Tourism Membership](https://www.basel.com/de/business/basel-tourismus/mitgliedschaft)
Discover.Swiss
Discover.Swiss operates an open digital backend service platform for Swiss tourism. All service providers such as tour, event and accommodation providers or transport companies in Switzerland can use this platform to make their information, offers and services available to service users such as tourism destinations, outdoor organizations or touring providers. By installing this app, guests as well as locals are able to book a table online. Users can specify for what date and time they would like to book a table and receive an overview of all restaurants with available seats at the desired time. Without any additional effort, a reservation can be made directly in mytools by aleno.
Experience Shop Engadin St. Moritz
The tourism organisation Engadin St. Moritz operates two one-stop shops at [https://booking.engadin.ch](http://booking.stmoritz.com) and [https://booking.stmoritz.com](http://booking.stmoritz.com). Both shops offer guests and locals a wide range of bookable offers. From ski tickets, rental equipment and snow sports instructors to numerous activities and events, accommodation and restaurant reservations, everything can be booked in one shop and in one check-out process. By installing this app, aleno restaurants from the destination Engadin St. Moritz are displayed on the two shops and guests as well as locals are able to book a table online. Users can specify for what date and time they would like to book a table and receive an overview of all restaurants with available seats at the desired time. Without any additional effort, a reservation can be made directly in mytools by aleno.
GET LOCAL
Make your restaurant bookable in hotels and companies. GET LOCAL brings together the entire spectrum of local services (mobility, gastronomy & nightlife, culture & events, excursions & experiences, business & concierge services) on a digital marketplace and distributes the offers via its B2B booking platforms, which are used in hotels and companies.
Reserve With Google
Google’s service, "Reserve with Google" (RwG), helps users find services and book appointments with local service providers like spas, gyms and restaurants. The reservation system aleno is official partner of "[Reserve with Google]https://www.google.com/maps/reserve/)". This gives restaurants that use aleno the opportunity to make reservations directly via Google Search, Google Maps or Google Assistant. What the integration brings: - You have new channels for reservations, directly in Google. - Gives Google access to all free tables that are available through the reservation system aleno. - Bookings from Google are synced with aleno in real-time. - Partner restaurants receive the reservation button in Google Search, a book button making it very convenient for guests to make reservations. - The booking procedure in Google is fast, intuitive, and easy for your guests. - Unlike other reservation portals, guests do not need an account to make their reservations. With the integration restaurants make it easy for their guests to book a table even without visiting the website or using any other app. And they increase their visibility on Google channels. It helps to fill more tables, without any extra commission fees or marketing efforts.
Shop Davos Klosters
The tourism organisation Davos Klosters operates a one-stop shop at https://ferienshop.davos.ch. The shop offer guests and locals a wide range of bookable offers. From rental equipment and snow sports instructors to numerous activities and events, accommodation and restaurant reservations, everything can be booked in one shop and in one check-out process. By installing this app, aleno restaurants from the destination Davos Klosters are displayed on the shop and guests as well as locals are able to book a table online. Users can specify for what date and time they would like to book a table and receive an overview of all restaurants with available seats at the desired time. Without any additional effort, a reservation can be made directly in mytools by aleno.
Zermatt Tourismus
aleno’s online table reservation system is already used by many restaurants in Destination Zermatt – Matterhorn. Now there is the option of linking aleno to the Matterhorn app, which means visitors and locals will be able to reserve a table with just a few clicks. There are numerous advantages for visitors and restaurants: it is quickly clear to people registered on the Matterhorn app which restaurants still have tables free at the preferred time. To book, they only have to input the date, time and number of people. Personal data is pulled direct from the Matterhorn app account and doesn’t have to be provided again for each reservation. This allows visitors to make a booking at any time. Hosts benefit too: reservations processed via the app reduce the administrative load. The reservation can be seen direct in aleno, cover take-up is automatically increased and so-called “no shows” are reduced, as it is impossible to make duplicate bookings. aleno restaurants can also decide whether the user has to provide credit card details when making a reservation, or not, which means they can deduct fees for no shows according to their own criteria. All things considered, communication with the customer is optimised and satisfaction increased. Have we piqued your interest? Then request access now and benefit from the Matterhorn app’s new integration. Do you think this is a good idea, but don’t use the aleno reservation system? Then make the change now and benefit from its numerous advantages.
Marketing
Business Profile Manager
Google Business Profile Manager is a tool for managing the company's appearance on Google. Using a dashboard, companies can centrally manage their data and make it available for Google Maps and Google Search services.
Mailchimp
Mailchimp is the most popular and widely used email marketing software in the world. With the integration, you can send newsletters to all contacts from your reservation data. Additionally, remarketing campaigns can be created and emails can be automated for better customer engagement. With aleno, you can manually and automatically add customer tags to guest profiles. Small thing, big effect. Whether "vegetarian", "live music visitor" or "regular lunch guest" - with the individual tags, restaurant operators always have the relevant information to segment guests and target them with suitable offers. **Application examples: ** *Events:* Inform former participants of a certain event that a new event of this kind is coming up. This way you get early reservations from highly interested people. *Remarketing:* Send emails to guests that haven't been to your restaurant for some time to ensure retention. *Upselling:* Guests ordered a special wine with dinner? Send them a message that they can order this wine in the restaurant store at a special price.
Payment Gateway
American Express
American Express (Amex) is an American multinational financial services corporation specialized in payment cards. The globally integrated payments company provides customers with access to products, insights and experiences that enrich lives and build business success. Amex providers card products and travel-related services. Offering a range of credit cards, charge cards, and other payment and financing solutions to individuals, small and middle businesses, and corporates. With the integration to aleno, the American Express processor allows restaurants to accept payments with American Express as acquirer.
BS PAYONE
The leading payment service provider in Germany and Austria, BS Payone enables customers to make payments with all common payment methods, as well as contactless transactions via smartphone, tablet or smartwatch. Supporting 260,000 merchants and suppliers in cashless payment, the full-service payment service provider offers both standardised and individual payment solutions for point of sale and e-commerce transactions on all devices and across all channels in line with each customer's requirements. Companies that wish to offer cashless payments to their customers receive from BS PAYONE all products for automated processing of all payment processes from a single source. This includes the acceptance of all common national and international credit and debit cards, alternative payment methods (APMs), POS and self service terminals for stationary trade and the automated and holistic processing of e-commerce and mobile payments. With the integration to aleno, the BS Payone processor allows restaurants to accept payments with BS Payone as the acquirer.
Concardis
Concardis, part of the Nets group, stands for the modernization and digitization of payments. Working with more than 110,000 large and small businesses in Germany, Austria and Switzerland for more than 30 years, Concardis offers all payment services from a single source – from card acceptance, payment processing and payment devices through to payment solutions for online business and attractive additional services. With the integration to aleno, the Concardis processor allows restaurants to accept payments with Concardis as the acquirer.
Datatrans
With the processing solution from Swiss payment service provider Datatrans, restaurants can process payments with all the payment methods relevant to them in a single process - via a single interface to Datatrans' payment gateway. Datatrans works with a wide range of national and international acquirers/financial companies. A choice of financial companies and payment methods are open to Datatrans' customers, including credit and debit cards, SEPA, PayPal, e-banking, PaySafeCard, Twint and many more. With the integration to aleno, restaurants can process no-show fees, deposits, pre-payments and payments for online orders from the reservation system directly through Datatrans.
First Data
Serving thousands of financial institutions and millions of merchants and businesses in more than 100 countries. First Data, part of Fiserv, provides electronics payment solutions to small & mid-sized businesses to large enterprises. First Data offers mobile payments, helps financial institutions issue credit, debit and prepaid cards, and assists in routing secure transactions between merchants and customers. With the integration to aleno, the First Data processor allows restaurants to accept payments with First Data as the acquirer.
SIX
Technology for the financial center – efficient, secure, stable. SIX ensures the flow of information and money between banks, merchants, investors and service providers worldwide. The Billing and Payments ecosystem from SIX has steadily established itself as a center of excellence for fast, reliable and secure payment solutions for the Swiss financial center. It aims to comprehensively cover the market's many different user groups and needs. It focuses on achieving maximum security, user friendliness and convenience. With the integration to aleno, the SIX processor allows restaurants to accept payments with SIX as the acquirer.
Stripe
At Aleno, we understand the importance of smooth and efficient payment processing for your restaurant. That's why we've partnered with Stripe, a leading online payment platform, to make financial transactions effortless and secure. Integrating with Stripe will help reduce no-shows and boost revenue by selling items upfront. **What is Stripe?** Stripe is a comprehensive payment solution designed to handle all your electronic payment needs. It's a globally trusted platform, renowned for its simplicity, security, and versatility. Whether it's credit cards, debit cards, or mobile wallets, Stripe facilitates all types of digital payments, ensuring your customers can pay how they prefer. **Seamless Integration with Aleno** Integrating Stripe with your Aleno reservation system streamlines your payment processes. This integration allows you to accept payments directly through your Aleno platform, offering a seamless experience for both you and your guests. **Get Started with Stripe on Aleno** Adding Stripe to your Aleno system is straightforward. Press add to aleno and login to your Stripe account or create a new one. Once integrated, you'll be ready to offer your guests a top-notch payment experience, enhancing their overall reservation experience.
TWINT
With TWINT, Switzerland’s payment app, 5 millions users can make convenient and secure payments using smartphones. Since 2016, the TWINT app makes it easy for anyone to pay at the cash register, in the supermarket, in the online shop and when shopping in the farm shop – digitally and cashlessly. Payments are collected simply and securely without the need for cash. Whether you have a terminal, work on the move, collect membership fees for your club, or offer your products online – TWINT offers the right product for every sales channel or payment situation. With the integration to aleno, restaurants can accept payments with using TWINT.
VR Payment
As the payment expert of the Volksbanken Raiffeisenbanken, this payment service provider offers omni-channel solutions for payment transactions: from stationary trade to successful e-commerce. VR Payment GmbH is one of the leading providers of electronic and cashless payment systems in Germany. From network operation and card acceptance to card issuing and e-commerce platform, covering the entire range of cashless payments. The range of services also includes processing for all international debit and credit card transactions. With the integration to aleno, the VR Payment processor allows restaurants to accept payments with VR Payment as the acquirer.
Wallee
Wallee makes it easy to accept payments on the internet, card payments in shops or processing payments at vending machines. From start-ups with their first own webshop to international corporations with a multi-channel strategy. With the wallee portal, easily set up and manage payment methods in one place. With wallee, it is very easy to offer your customers modern payment methods such as credit cards, Apple Pay, Google Pay, TWINT and many more. The payment forms can be integrated directly into check-out. Wallee plugins make the integration into the well-known shop systems particularly easy. With the API, no wishes remain unfulfilled. With the integration to aleno, restaurants can easily take pre-payments or charge no-show fees to all major credit cards and payment providers, like VISA, Mastercard, AMEX and more, through Wallee.
Worldline
Accept payments quickly, simply, and securely with Worldline. No matter the size of a business, with Worldline as the payment service provider customers will reach their goals with world-class global payment services. Helping banks build lasting relationships with their clients, deliver new services and uncover new revenue opportunities. As a leading global PayTech provider, Worldline covers all aspects of the payment services value chain. With the integration to aleno, the Worldline processor allows restaurants to accept payments.
Business Intelligence
Prognolite
The software delivers relevant figures and analyses at the right time and in the right place. It supports you and your employees in planning - so that you can not only save costs, but also realize opportunities for better performance. AI forecasts help schedule staff based on actual demand, optimizing costs. Sales and costs are automatically imported from the cash register, automating time-consuming processes. Operations managers can see on their cell phones at any time what is happening in their outlet yesterday, tomorrow and right now. All relevant information from the various outlets is automatically combined in one place. The performance of several locations can thus be evaluated and compared at a glance. With the integration to aleno, guest data, occupancy levels, free capacities and more are synchronized with Prognolite in real time. The integration will be ready soon. We are working on it.
Sell&Pick
Sell & Pick is a software that links sales data from the POS system with other Big Data data records from, for example, the reservation system, marketing system, personnel system, inventory management system or external data records such as weather and social media. It bundles and visualizes this data and uses artificial intelligence to generate new insights and precise forecasts individually for your restaurant. This allows you to take the right actions - scaling, targeted and with individual measures towards the point of sale. With the integration, guest and consumption data will be synced with Sell & Pick software. The integration will be ready soon. We are working on it.
CRM
Cendyn
Cendyn is the leading innovative cloud software and services provider for the hospitality industry. With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing and revenue performance. The Cendyn Hospitality Cloud offers a complete set of software services for the industry, aligning marketing, sales and revenue teams to optimize their strategies and drive performance and loyalty across their business units. With the integration to aleno guest data and consumation data is synchronised with Cendyne Software. For better upselling and mikro targeting marketing campaigns. The integration will be ready soon. We are working on it.
DailyPoint
The software collects data from all relevant sources such as PMS, POS, website, newsletter or WLan and creates a central and consolidated guest profile. Integrated cleansing processes and a special artificial intelligence (AI) are used complementary and generate an unprecedented guest knowledge. DailyPoint can not only be used for measurable marketing (CRM) and optimal direct sales, it also covers the entire customer journey and thus supports all departments of a hotel. Furthermore, the integrated Privacy Dashboard is the central element for the technical implementation of the DSGVO. The integration will be ready soon. We are working on it.
PMS
Fidelio
From reservations to housekeeping, from restaurant to sales and marketing, this software suite supports all areas of your hotel while focusing on your most valuable asset: your guest. Fidelio and aleno make a powerful combination. This integration offers: - The ability to transfer information about hotel guests directly into aleno - Automatic display in aleno whether a guest is in-house or not - Creating restaurant reservations automatically in aleno based on the mealplan in the PMS - More information in aleno about the booking dates, package and room number - Searching for room number in aleno to easier accept restaurant bookings This reduces the need for manual transfer of data or creating reservations by hand. Besides, the integration provides a more comprehensive picture of your guests and better insights into their preferences. This allows for elevated service and more efficient operations for reservation management and in the restaurant.
Mews
Mews is a Cloud PMS solution built for the hoteliers of the future. Offering online-check-in to the hotel, seamless integrations with a multitude of integration partners and a mobile optimized friendly user interface, ensuring easy and quick training and onboarding of employees. Mews and aleno make a powerful combination. This integration offers: - The ability to transfer information about hotel guests directly into aleno - Automatic display in aleno whether a guest is in-house or not - Creating restaurant reservations automatically in aleno based on the mealplan in the PMS - More information in aleno about the booking dates, package and room number - Searching for room number in aleno to easier accept restaurant bookings This reduces the need for manual transfer of data or creating reservations by hand. Besides, the integration provides a more comprehensive picture of your guests and better insights into their preferences. This allows for elevated service and more efficient operations for reservation management and in the restaurant.
Opera
Oracle Opera is a Cloud PMS solution built for the hoteliers of the future. Oracle Opera and aleno make a powerful combination. This integration offers: - The ability to transfer information about hotel guests directly into aleno - Automatic display in aleno whether a guest is in-house or not - Creating restaurant reservations automatically in aleno based on the mealplan in the PMS - More information in aleno about the booking dates, package and room number - Searching for room number in aleno to easier accept restaurant bookings This reduces the need for manual transfer of data or creating reservations by hand. Besides, the integration provides a more comprehensive picture of your guests and better insights into their preferences. This allows for elevated service and more efficient operations for reservation management and in the restaurant.
Protel
Protel is a hotel PMS that helps organize day-to-day hotel operations. The integration with aleno gives hotels the ability to transfer hotel booking and guest data directly into the restaurant management system. All information about a guests' stay such as dates, mealplan, F&B comments and so forth, are sent to aleno to reduce manual handover and ensure high service levels. On top, aleno can automatically create reservations for guests based on their mealplan. What the integration offers: - The ability to transfer information about hotel guests directly into aleno - Automatic display in aleno whether a guest is in-house or not - Creating restaurant reservations automatically in aleno based on the mealplan in the PMS - More information in aleno about the booking dates, package and room number - Searching for room number in aleno to easier accept restaurant bookings This provides comprehensive Customer Journey Data and better insights in preferences of guests. For better revenue management, special offers and upselling possibilities. Protel is used by over 14’000 hotel customers in 90+ countries.The software connects all types of hospitality technologies in one standard, accessible framework. It is the only technology that allows hotels with multiple integrations to aggregate all specialist technology behavior to an intermediate level, accessible directly from within the PMS.
Review Management
re:spondelligent
With re:spondelligent you can save time and monitor all your online reviews, preventing unjustified negative reviews and collecting more positive reviews through customizable review landing pages. Improve your business with AI-powered analytics showing patterns and trends. Compare performances between your locations or by competitors to identify places for improvement. Respond to your customers reviews with the help of re:spondelligent’s response quality checker, or their AI or human Response Assistant. View and respond to all your reviews directly in aleno, while seeing who left the review within their aleno guest profile.